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TELUS International Europe

Established: 2004

Employees: 2500+

Languages: 35+

Activities: Business Process Outsourcing; IT Outsourcing; Business Process Improvement; Risk Management

TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35+ languages. TELUS International Europe is a proud member of the TELUS International family.

TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections. For more information, please visit: www.telusinternational.com or www.telusinternational-europe.com

 

Services: Multilingual, multichannel customer care; Social media monitoring, Engagement, analysis and community management; Customer acquisition & loyalty programs; Back-office support activities; F&A services; Help desk services; IT infrastructure  & database administration; Application development; PCI compliant services; Staff screening; Transaction monitoring & fraud detection; Charge-back and dispute management; Process mapping; Gap analysis; Business systems integration; Six Sigma expertise; Feasibility studies