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Sofica Group

Established: 2004

Employees: 750

Languages: 15

Activities: Customer interaction services, HR services, IT operations

 

  • The Bulgarian outsourcing company with the widest portfolio of services
  • Member of ISO/PC 259 of ISO 37 500: A guide to outsourcing
  • Forecasted CAGR for the period 2012-2014 – 25%

 

For the last 3-4 years the company was focused on building expertise in IT, Telecom and Finance industries where it provides end to end solutions.

 

Customers: Hewlett Packard, Oracle, Coca-Cola, Stream Global Services,  Microsoft, Telecom Austria Group (in Bulgaria, Serbia and Macedonia), UniCredit Bulbank, DSK Bank (OTP Group), AIG and Allianz

 

History Milestones:

  • The first International client – 2007
  • Acquisition of BTC Contact – the first international outsourcing center in Bulgaria – 2008
  • Certification of ISO 9001 and ISO 27 001 -  2009
  • Opening of the first international location – Skopje, Macedonia 2010
  • Interactive Intelligence Elite Partner – 2010
  • Opening second site in Bulgaria in second biggest city – Plovdiv

Services:

  • Business Process Outsourcing Services - broad range Customer Relationship Management services such as: customer support, transaction support, telemarketing and telesales, back office activities, F&A and procurement services. The company system supports all of the communication channels including social media.
  • HRO services – the full stack of HR services from recruitment and leasing of personnel to managed services of extended teams
  • ITO services – desktop and application support – offsite and onsite, CCaaS (contact center as a service), Build Operate Transfer Model    For the last 3-4 years the company was focused on building expertise in IT, Telecom and Finance industries where it provides end to end solutions.