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Business Process Outsourcing

Basic facts

Low costs, fluency in languages, membership in the EU and IT are making Bulgaria a prime location

  • The BPO sector employs about 46 000 and generates more than € 1.4 million in revenues (3.6% of GDP)
  • Attrition rate is several times lower than that in the rest of Europe
  • The average BPO company provides services in more than 25 languages
  • Bulgaria is a leading global outsourcing and offshoring destination with 13.7% year-on-year increase
  • Expectations of sector growth by 100% over the next 3 years
  • Competitive overall costs of doing business: Advantageous rents of office space and fast internet connection



Over the past years the ICT infrastructure in Bulgaria has notably improved