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Business Process Outsourcing

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Established: 2006

Employees: 3 500

Languages: 15

Activities: Customer Interaction Services, IT/ Software operations


HP’s University program in Bulgaria

In September 2006 HP launched special university program including the University of Sofia, the Technical University and the New Bulgarian University. HP created curriculum based on world leading standards for IT education, used in Stanford and MIT.


HP trained professors and equipped modern computer labs in the universities.


More than 1 000 students already graduated the Program, which was selected as a reference story for Public-private Partnership by the European Union and was published at its portal.


HP Global Delivery Centre was officially opened in May 2006 and serves as a delivery platform for support, engineering and IT outsourcing services for HP customers in EMEA region.


Bulgaria was chosen among 14 other countries – candidates for the investment.


In 2010 Bulgaria became one of the 6 designated delivery hubs that support client demand for cost-efficient, scalable services that effectively meet business needs. More than 500 young Bulgarian professionals returned from abroad to work in HP Global Delivery Centre. Customers include 21 companies from 2011 Fortune Global 500.


On 19 April 2012 in Bulgaria started the world’s second HP Command Center (Mission Control Center) for monitoring and managing of critical processes with a capacity of 150 jobs.The command center is unique both because of the high technologies and of the fact that highly qualified Bulgarian specialists will manage the flow of processes critical to the operation of global financial, industrial and telecommunications companies. It is equipped with modern hardware and software technologies to analyze and summarize data and to share information in real time with HP’s other centers in the world. The facility also gives the company a better insight into customers’ IT environments


HP Global Delivery Centre exported services for €110 mln in 2011.


Received “Investor of the Year” award in 2008 and 2011 by the Bulgarian government.


"Bulgaria is a strategic site for HP Global IT Outsourcing operations. As one of our core delivery centers globally, we place a significant amount of critical operational responsibilities in Bulgaria. We are extremely satisfied with the quality of talent, productivity, and the passion for customer service of the Bulgarian employees who have joined the HP family and look forward to even more contributions in the future."

Pete Karolczak,SVP, GM IT Outsourcing, Enterprise Services at Hewlett-Packard HP’s University program in Bulgaria