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Established: 2006

Employees: 546

Languages: 22

Activities: F&A, Technical support, Customer Care, Back office


Cooperates with foreign cultural institutes in Bulgaria, as well as with: Sofia University, Technical University Sofia, University of National and World Economy, New Bulgarian University, AIESEC.


The Bulgarian office started with multilingual service and 125 employees. It was awarded best operating company location in Europe (the Mean More Award, based on quality/cost analysis, value added, employee satisfaction, and operational depth). It also received Sitel President Award for Q1 2011.


Sitel provides services from Bulgaria to:

  • One of the largest world mobile phone producers
  • Global software leader
  • German leader financial service provider
  • Leader in Health care services
  • Professional printing technology leader
  • Global leader in money transfer services